Search Menu

 

 

NPS-meter

The Finnish Red Cross Blood Service measures customer experience through a recommendation index, the NPS (Net Promoter Score) indicator. The NPS indicator shows how large a proportion of blood donors would recommend the Blood Service to their loved ones and acquaintances. The NPS score can be anything between -100 and 100. The higher the score, the more donors say that they would recommend the Blood Service. An NPS score of over 50 can be considered a very good result. The NPS score always indicates the results from the previous week across the country.