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Please note that we are not measuring NPS-meter at the moment related to the coronavirus epidemic and hygiene of the feedback equipments. You can give your feedback through our webpage or at The Finnish Red Cross Blood Service measures customer experience through a recommendation index, the NPS (Net Promoter Score) indicator. The NPS indicator shows how large a proportion of blood donors would recommend the Blood Service to their loved ones and acquaintances. The NPS score can be anything between -100 and 100. The higher the score, the more donors say that they would recommend the Blood Service. An NPS score of over 50 can be considered a very good result. The NPS score always indicates the results from the previous week across the country.