Please fill in the electronic health questionnaire here the day before or the same day as the planned blood donation.
Our free information number for donors on 0800 0 5801 provides assistance with questions related to the electronic health questionnaire (Mon to Fri from 8 am to 17).
Questions and answers on the electronic health questionnaire
Q: What is the information system reform all about?
A: The Blood Service is currently in the process of building a new comprehensive information system. The electronic health questionnaire to blood donors is part of the reform.
The health questionnaire should preferably be completed in advance at home. It enables making a preliminary assessment of donor eligibility in advance, as the questionnaire points out any matters that can prevent donation. That means you don't have to come to Blood Service if you are not eligible to donate.
The form can be completed the day before or the same day as the planned blood donation. The information is transferred to the Blood Service’s system via an encrypted communication link in preparation for the donation. If you are unable to come, the health questionnaire will self-destruct from the temporary storage within the Blood Service’s system.
The form can be filled in on a smart phone, a tablet, a computer, or at the blood donation site using the Blood Service’s devices. We provide guidance to donors on site, if necessary.
The blood donation process won't change. Your visit will go in the same familiar and safe way as always. You should reserve the same time as before (about an hour) for the donation and coffee afterwards.
Q: Why is the electronic health questionnaire introduced?
A: The electronic health questionnaire enables making a light and preliminary assessment of donor eligibility in advance, as the questionnaire points out any matters that can prevent donation. That means you don't have to come to Blood Service if you are not eligible to donate. In the future we also hope that the electronic form will make blood donation run smoother.
Q: When was the electronic health questionnaire introduced?
A: The new survey was taken into use in May, 2020.
Q: Can the health questionnaire still be filled in as a paper version?
A: No. The health questionnaire can now be filled in only electronically, either by smart phone, tablet or computer. You can also fill in the questionnaire at the donation site using Blood Service’s devices. You can get guidance on how to fill in the questionnaire, if necessary.
Q: Do I need my electronic banking codes to fill in the health questionnaire?
A: You do not need your electronic banking codes. You enter your personal identity code and name information into the system, on which basis you can be identified. Your personal information and the answers you have given in the health questionnaire will not transfer to the Blood Service system before you come to the donation site and present your official ID or your driving licence to a nurse.
Q: Why do I have to enter my personal identity code in the Blood Service’s system?
A: The donor’s name and personal identity code are entered in the electronic health questionnaire and linked with the donor’s register information. The regulations require that the donor’s personal information must be entered in the blood donation register to guarantee the traceability of blood donations and blood products.
In other words, the Blood Service uses the personal identity code to record donors, not to identify them uniquely. An official ID or a driver’s licence is required for identification at the donation site. With regard to the Donor Helpline and other phone services, the caller is required to provide at least three different pieces of personal information (such as date of birth, personal identity code or its end part, blood type, address or donor number) for identification.
Q: I do not have a smartphone. How can I fill in the health questionnaire?
A: You can fill in the health questionnaire on a computer or a tablet, or at the donation site using the Blood Service’s device. The staff will assist you with filling in the form, if necessary.
Q: How does the electronic health questionnaire affect the blood donation process?
A: The electronic form can be completed at home or on the way to the donation site. The information you provide on the form remains valid from the time you fill in the form to the following day.
Please note that you still need to bring an official photo ID (or a driving licence) with you, because the nurse checks your identity.
From the registration onward, your blood donation visit will go in the same familiar and safe way as always. Please, be prepared to present your ID several times during the donation visit.
Q: What if I do not come to donate blood, even though I have filled in the health questionnaire?
A: If you are unable to come to donate blood the next day, the health questionnaire will self-destruct. In this case, it never ends up in the Blood Service’s information system. You need to fill in the form again, when you are able to donate again.
Q: What if I notice that I have given a wrong answer to a question or my health status changes?
A: If you notice that you have given a wrong answer to a question, you can change your answer on site in connection with a conversation with the nurse. Of course, you can also fill in the questionnaire again, in which case the new form replaces the old one. If you are in doubt whether you can donate blood, please call the free information number for donors on +358 800 0 5801.
If you don't know how to answer you can choose "I don't know" and continue filling in the form. You can change your answer on site with the nurse, or you can also fill in a new questionnaire anytime. A new form always replaces the old one.
If your state of health changes after you have filled in the form, and you cannot donate blood after all, it is OK. The form self-destructs automatically if you do not come to donate the following day at the latest.
Q: Does the questionnaire know if I can donate?
A: The questionnaire does not know when you donated last time. You can check your next possible day of donation with the donation date calculator. If you don't remember the last donation date you can call the free information number for donors on +358 800 0 5801.
Q: Can the health questionnaire still be filled in at the donation site before blood donation?
A: The health questionnaire can also be filled in at the donation site either using the Blood Service’s device or on your own smartphone, tablet or laptop. Our staff will assist you with filling in the form, if necessary.
Q: Is the information you have recorded on the form safe?
A: The information recorded in the form is encrypted and secure. The information is transferred to the Blood Service’s system via an encrypted communication link in preparation for the donation. If completing the questionnaire is interrupted for some reason, the form will close and the information entered will disappear automatically after 15 minutes. In this case, the information entered in the form will not be transferred to the Blood Service’s system.
In spring 2020, the system was subjected to a data security audit by an external data security company.
Q: Is it more safe to complete the electronic health questionnaire on my own device or the Blood Service’s tablet?
A: Both are equally secure, as long as the upgrades on your own device (such as the web browser and data security) are up-to-date. The devices at the Blood Service are only intended for completing the health questionnaire, and their use is under continuous surveillance. The devices are updated on a regular basis – this applies to both data security and application updates. The Blood Service recommends all blood donors to keep their own devices up-to-date.
The Blood Service maintains a high level of data security which it takes very seriously across all its information systems and electronic services. The electronic health questionnaire is encrypted and secure and it was created using technology by Deltagon, a cyber security company.
Q: Does the health questionnaire use cookies?
A: No cookies are used on the health questionnaire form.
Q: Where can I get assistance for filling in the form?
A: The Blood Service staff will be happy to help you if you need assistance. You can also call our free information number for donors on +358 800 0 5801. Our service number also provides assistance with questions related to your eligibility to donate.
Q: What should I do if the health questionnaire doesn't work?
A: If the health questionnaire doesn't open, or if you are unable to fill it out for technical reasons, please try again in a few moments. You can also fill out the questionnaire a short while before donating, or at the donation session. If the health questionnaire is unavailable for a longer period of time, it will be possible to fill out a paper questionnaire at the donation session.
Q: What should I do if the Blood Service website doesn't work?
A: If the Blood Service’s website is not working, a link to the online questionnaire will be displayed on the page. The health questionnaire and the Blood Service’s website are not connected to one another.
Q: When will it be possible for me to keep track of my own donation data on the website?
A: It is not yet possible to track or check your personal data on the website. However, there are plans for providing this service at a later stage of the information system project, and, hopefully, it will become available within a few years. The service requires strong authentication using, for example, electronic banking codes or mobile ID, which the electronic health questionnaire does not require.
