Please fill in the electronic health questionnaire here the day before or the same day as the planned blood donation.
Our free information number for donors on 0800 0 5801 provides assistance with questions related to the electronic health questionnaire (Mon to Thu from 8 am to 9 pm, Fri from 8 am to 17). The service hours will be extended until 18.6.
Questions and answers on the electronic health questionnaire
Q: What will change when the elctronic health questionnaire will be introduced?
A: The health questionnaire will become electronic, i.e. the questionnaire can no longer be completed in paper format.
The health questionnaire should preferably be completed in advance at home. It enables making a preliminary assessment of donor eligibility in advance, as the questionnaire points out any matters that can prevent donation. That means you don't have to come to Blood Service if you are not eligible to donate.
The form can be completed the day before or the same day as the planned blood donation. If you are unable to come, the health questionnaire will self-destruct.
The form can be filled in on a smart phone, a tablet, a computer, or at the blood donation site using the Blood Service’s devices. We provide guidance to donors on site, if necessary.
The blood donation process won't change. Your visit will go in the same familiar and safe way as always. You should reserve the same time as before (about an hour) for the donation and coffee afterwards.
Q: What is the Vein to vein information system reform all about?
A: The Blood Service is currently in the process of building a new comprehensive information system. The system lays the foundations for the digital future of the blood supply chain. The electronic health questionnaire to blood donors is part of the reform.
Q: Why is the electronic health questionnaire introduced?
A: The electronic health questionnaire enables making a light and preliminary assessment of donor eligibility in advance, as the questionnaire points out any matters that can prevent donation. That means you don't have to come to Blood Service if you are not eligible to donate. In the future we also hope that the electronic form will make blood donation run smoother.
Q: When will the electronic health questionnaire be introduced?
A: The new survey was taken into use on Monday 4th May, 2020.
Q: Why has the introduction of the electronic health survey been delayed?
A: The Vein to vein information system reform turned out to be more complex than anticipated. The operating environment has also changed – cyber risks are increasing all the time, and the Blood Service wanted to be sure that the system is one hundred percent reliable when it is launched. We have also reserved enough time to train the personnel.
Our key priorities that cannot be jeopardised at any time include ensuring the availability of blood products, and donor and patient safety. This is why we needed more time to finalise the system.
Q: Can the health questionnaire still be filled in as a paper version?
A: No. In the future, the health questionnaire can be filled in only electronically, either by smart phone, tablet or computer. You can also fill in the questionnaire at the donation site using Blood Service’s devices. You can get guidance on how to fill in the questionnaire, if necessary.
Q: Do I need my electronic banking codes to fill in the health questionnaire?
A: You do not need your electronic banking codes. You enter your personal identity code and name information into the system, on which basis you can be identified. Your personal information and the answers you have given in the health questionnaire will not transfer to the Blood Service system before you come to the donation site and present your ID to a nurse.
The system is fully secure and the data is encrypted, so it cannot end up in wrong hands. When you submit the form or interrupt filling in the form, the information you have entered is automatically cleared when you exit the browser window. In other words, filling in the form is safe also when using a shared computer, as long as you remember to exit the form or close the browser after use.
Q: I do not have a smartphone. How can I fill in the health questionnaire?
A: You can fill in the health questionnaire on a computer or a tablet, or at the donation site using the Blood Service’s device. The staff will assist you with filling in the form, if necessary.
Q: How does the electronic health questionnaire affect the blood donation process?
A: The electronic form can be completed at home or on the way to the donation site. The information you provide on the form remains valid from the time you fill in the form to the following day.
Please note that you still need to bring an official photo ID with you, because the nurse checks your identity.
From the registration onward, your blood donation visit will go in the same familiar and safe way as always. Please, be prepared to present your ID several times during the donation visit.
Q: What if I do not come to donate blood, even though I have filled in the health questionnaire?
A: If you are unable to come to donate blood the next day, the health questionnaire will self-destruct. In this case, it never ends up in the Blood Service’s information system. You need to fill in the form again, when you are able to donate again.
Q: What if I notice that I have given a wrong answer to a question or my health status changes?
A: If you notice that you have given a wrong answer to a question, you can change your answer on site in connection with a conversation with the nurse. Of course, you can also fill in the questionnaire again, in which case the new form replaces the old one. If you are in doubt whether you can donate blood, please call the free information number for donors on +358 800 0 5801
If you don't know how to answer you can choose "I don't know" and continue filling in the form. You can change your answer on site with the nurse, or you can also fill in a new questionnaire anytime. A new form always replaces the old one.
If your state of health changes after you have filled in the form, and you cannot donate blood after all, it is OK. The form self-destructs automatically if you do not come to donate the following day at the latest.
Q: Does the questionnaire know if I can donate?
A: The questionnaire does not know when you donated last time. You can check your next possible day of donation with the donation date calculator. If you don't remember the last donation date you can call the free information number for donors on +358 800 0 5801.
Q: Can the health questionnaire still be filled in at the donation site before blood donation?
A: The health questionnaire can also be filled in at the donation site either using the Blood Service’s device or on your own smartphone, tablet or laptop. Our staff will assist you with filling in the form, if necessary. Paper forms will no longer be used after the introduction of the electronic health questionnaire.
Q: Is the information you have recorded on the form safe?
A: The electronic health questionnaire is fully secure and the data is encrypted, so it cannot end up in wrong hands.
A: No cookies are used on the health questionnaire form.
Q: Where can I get assistance for filling in the form?
A: The Blood Service staff will be happy to help you if you need assistance. You can also call our free information number for donors on +358 800 0 5801. Our service number also provides assistance with questions related to your eligibility to donate.
Q: What should I do if the health questionnaire is down?
A: If the health questionnaire doesn't open, or if you are unable to fill it out for technical reasons, please try again in a few moments. You can also fill out the questionnaire a short while before donating, or at the donation session. If the health questionnaire is unavailable for a longer period of time, it will be possible to fill out a paper questionnaire at the donation session.
Q: What should I do if the Blood Service website is down?
A: If the Blood Service’s website is not working, a link to the online questionnaire will be displayed on the page. The health questionnaire and the Blood Service’s website are not connected to one another.
Q: When will it be possible for me to keep track of my own donation data on the website?
A: It is not yet possible to track or check your personal data on the website. However, there are plans for providing this service at a later stage of the information system project, and, hopefully, it will become available within a few years. The service requires strong authentication using, for example, electronic banking codes or mobile ID, which the electronic health questionnaire does not require.